In the past two decades, the instantaneous nature of e-mail has dramatically transformed the way we communicate. Nancy Ancowitz offers guidance on writing e-mails that are concise, focused, and action oriented. She can help you excel at this important medium to polish your professional image and get the desired results. Learn to

• Create attention getting subject lines
• Format effectively
• Use “cc” and “bcc” strategically
• Include attachments appropriately
• Reflect your best personal and professional style
• Avoid the damage of impulsive e-mails

Also reinforce business writing fundamentals

• Get past the blank page
• Craft effective beginnings and endings
• Make your point
• Use the appropriate tone (e.g. formal vs. casual)
• Target your audience
• Be concise
• Request action
• Get results